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For site users
For subscribed members
What is extrahand.com.au?
Extrahand.com.au is an online directory for services that don’t necessarily require
qualifications. Most of our service providers are people who can’t work on
a permanent full-time basis but still want to earn an income. These service
providers include, but are not limited to, university students, stay-at-home mums,
retirees, and backpackers. The services provided include, but are not limited
to, tutoring, babysitting, cleaning, dog-walking, and waitering. The general
public can then search for these services for free using our search engine and request
a quote from up to five service providers- all in a matter of clicks.
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Is it free to find service providers?
It is free to search for service providers. However, if you own a business
and are looking for several employees then extrahand.com.au can post your ad to
our subscribed members for a fee. Please contact
info@extrhand.com for more information.
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How does this site work?
The general public can search the directory for free, just follow
these steps:
Step 1: From our search engine on the homepage either type in a
keyword or select a service from our drop-down menu. To search for service
providers in your local area, enter your postcode and, if you like, you can choose
the hourly rate that you want to pay. Then click on 'search our database'.
Step 2: Your search will list every service provider that matches
your enquiry.
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Can I contact more than five people for their services?
You sure can. The reason we limit the number of people you can contact at
one time is so that you request the top five people that offer the service you require.
We also don't want our service providers to be bombarded with emails- we want to
ensure that the enquiries remain as genuine as possible. Having said this,
there is nothing stopping you from performing the seach again and again.
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What do I do if the service I want is not listed?
At extrahand.com.au we want to please everyone. Please let us know at
info@extrahand.com.au if a service you want is not listed and we will consider
forwarding your inquiry to service providers in your area for free. Because
extrahand.com.au is a directory for services that don't require qualifications,
we will not forward enquiries that are for a trade (eg. plumbing, electrical work
etc.). Also, if you are a business searching for staff then we will not forward
your enquiry for free. However, we do send enquiries from businesses for a
fee. Please contact info@extrahand.com.au
for more information.
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I would like to contact all your subscribed members. Can I do this?
You sure can. If you're a business and you require some casual staff then
we will be happy to forward your enquiry onto our subscribed members for a fee.
Please contact info@extrahand.com.au
for more information.
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What do I do if no one replies to my enquiry?
It's unfortunate but it can happen. If no one replies to your enquiry then
we suggest that you perform another search and contact other service providers.
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How much do I pay service providers?
Service providers set their hourly rate and this is generally posted with their
information. If you want to negotiate the hourly rate then it is up to you
to discuss this with the service provider. It is important that you understand what
you have to pay before the service is provided to you.
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How will I know that service providers offer what I need?
Each service provider posts information about themselves that can be viewed once
you have performed the search. Service providers are asked to be as specific
as they can but if you require more information then send them an enquiry- it's
totally free.
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Why does extrahand.com.au ask for some personal details?
We require your name, telephone number, and email address in case we need to get
into contact with you. We do not use your information for any other purpose.
You can choose to receive email updates from extrahand.com.au if you like and you
have the opportunity to unsubscribe at any time.
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Is this site an agency?
We are not an agency. Extrahand.com.au is simply a directory- similar to the
Yellow Pages.
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Why can't I seach for babysitters/nannies in South Australia?
In South Australia, we are considered a babysitting agency. Because we can't
meet the requirements of an agency we are unable, by law, to advertise babysitters/nannies
on our website for South Australia.
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Who checks the credentials of each service provider?
We trust that our service providers include information about themselves that is
up-to-date and valid. It is your responsibility to check that service providers
have evidence that supports their credentials. Extrahand.com.au does not check
service providers credentials, however, if you find that a service provider has
given misleading information please contact us on
support@extrahand.com.au.
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What do I do if I don't like the service provider?
If the service provider doesn't meet your requirements then inform the service provider
that you no longer require their services. Because there is no minimum hours
that you must hire someone, you can stop the services at any time. If the
service provider has acted in an inappropriate manner please contact us at
support@extrahand.com.au but we will
not actively resolve any issues that arise between you and the service provider.
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How do I know that my details are kept safe?
Extrahand.com.au is the only business that holds and knows your information.
Our website is secure and we promise to do everything in our power to keep your
information safe.
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For subscribed members
How do I become a subscribed member?
On our homepage there is a link for you to click that will take you to the registration
page. Alternatively, you can click on 'sign-up' located at the top of each
page.
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I have received a special offer for extrahand.com.au, how do I implement this
offer?
Fantastic! Please contact us on offers@extrahand.com.au
so that we can give you more information. If you have received a special offer,
please don't sign-up until we have received your details otherwise, we may not be
able to implement the offer.
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How much does it cost to subscribe?
We offer three types of subscription as follows:
Three months: $39
Six months: $69
Twelve months: $99
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Do I get any rewards for resubscribing?
If you currently have a twelve month subscription, upon resubscribing you will
receive an extra three months on any subscription type.
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Can I receive benefits for referring friends to the site?
You sure can. If you are interested in receiving benefits then contact us
on offers@extrahand.com.au to receive
more information. Basically, you will receive an extra three months for every
ten friends that become subscribed members.
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What do I do if the service I can provide is not listed?
Please contact us on support@extrahand.com.au
so that we can add it for you. Please note that there are some restrictions
so not every service can be listed.
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Can I receive other employment opportunities through extrahand.com.au?
We encourage all our members to sign-up for extra employment opportunities.
Basically, whenever we receive job advertisements from businesses we send an email
to our members. If you don't want to receive job advertisements that's fine,
and you can unsubscribe at any time.
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Do I need any qualifications?
You don't require any qualifications to advertise your services. However,
if you do have qualifications, then we encourage you to state that on your personal
information so that you can increase the likelihood that people will contact you
for your services.
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How do I increase the likelihood that people will contact me for my services?
You really need to sell yourself. On your personal information, make sure
you include any qualifications you have. Also, include what you currently
do if you are studying or what you have done in the past if you have work experience.
Also, make sure you list all the postcodes that you can work in. It's
a good idea to familiarise yourself with postcodes near you. Go to the following
website for more informationwww.postcodes.com.au
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How do I receive a police check?
It is important to check whether you need a police check. It is unlikely that
you do but if you want more information please go to
www.afp.gov.au/business/national_police_checks
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How do I receive a 'Working with Children' check?
It is important to check whether you need a 'Working with Children' check if you
plan to work with children. Please go to the following website for more information
www.justice.vic.gov.au/workingwithchildren
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What do I do if no one has contacted me?
If no one has contacted you it might be a good idea to review your personal details.
Think about how you can sell yourself. If you are working in a competitive
field then you might like to consider undertaking a course, or gaining some work
experience through volunteering. You might like to also consider looking at
other service providers in your area and seeing what they offer that you don't.
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Can I change my details?
You can change your details at any time. Please contact
support@extrahand.com.au for more information.
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How do I set my hourly rate?
There are a lot of things to take into consideration when deciding how much you
should charge. You might like to increase your rate if you feel that you are
more qualified than someone else because you have experience in your area.
Or, if you want to be competitive, perhaps you will work at a lower rate so that
people choose you simply because you are cheaper. We suggest a minimum of
$15 an hour but the final decision is yours.
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How flexible can I be with where and when I work?
You can be as flexible as you want to. Make sure you know the postcodes in
which you want to work in and list them when you are filling out your details.
You also decide when you want to work; just make sure you include your availability
in your details.
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Are my personal details kept confidential?
All information you give us is kept confidential and is seen only by extrahand.com.au
staff. However, since we have to advertise you, we still have to provide some
of your details to the general public. The information that will be displayed
to the public is: First name, location, qualifications, and the summary you write
about yourself. We do not post contact information on the site, however, if
you reply to an enquiry then that person will have your email address and/or other
contact information that you give them.
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Why can't I offer my services as a babysitter/nanny in South Australia?
In South Australia we are considered a babysitting agency. By law, we can't
provide advertising for babysitters/nannies in South Australia simply because we
are unable to meet the requirements.
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Is there a minimum or maximum number of hours I have to work and/or people I
can work for?
No. You decide on how much or how little you work.
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How do I resubscribe?
We will contact you when your subscription is about to end and ask you if you want
to resubscribe. Members who are currently on a 12 month subscription will
receive an extra three months when they resubscribe.
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How do I terminate my membership?
You can terminate your subscription at any time by contacting
support@extrahand.com.au however, no refunds will be given.
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How do I know that my private information is kept safe?
We promise that we will do everything in our power to keep your information safe.
We do not give your information to any third parties and simply hold your information
in case we need to contact you.
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When people contact me, where are the emails sent?
Your emails are sent to the email address you provide us. Any correspondence
you make once you have received the initial email from a member of public is simply
between you and that person; extrahand.com.au does not have access to any emails
sent after that intitial email.
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